Job Description
Are you ready to launch your career in technology?
TechHorizon Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in the heart of Miami. We are looking for passionate individuals who are eager to learn, grow, and solve problems in a fast-paced digital environment.
As a member of our IT team, you will play a crucial role in ensuring our employees have the tools and support they need to succeed. We offer comprehensive training and a clear path for professional development. If you have a knack for computers and a desire to start a career in IT, we want to hear from you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for professional certifications (paid).
- Modern office environment in Downtown Miami.
- Collaborative and inclusive company culture.
Ready to make an impact? Apply today!
Responsibilities
- Tier 1 Help Desk Support: Provide first-level technical assistance via phone, email, and in-person for hardware and software issues.
- System Maintenance: Assist in the deployment, configuration, and maintenance of workstations, printers, and peripherals.
- User Training: Conduct onboarding sessions to train new employees on company IT policies and software tools.
- Network Troubleshooting: Diagnose and resolve basic network connectivity and software installation problems.
- Asset Management: Maintain accurate inventory records of IT equipment and software licenses.
- Documentation: Log all support tickets and resolutions into the Help Desk system for future reference.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or related field; High School diploma with equivalent technical experience is also accepted.
- Experience: No prior professional IT experience required; internship or academic projects are a plus.
- Technical Skills: Basic understanding of PC hardware, operating systems (Windows/macOS), and network concepts.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Ability to troubleshoot issues logically and remain calm under pressure.
- Availability: Must be willing to work on-site in Miami, FL.