Job Description
Are you passionate about technology and looking to launch your career in the heart of the South? Memphis Tech Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team. In this role, you will play a vital role in maintaining our company's IT infrastructure and supporting our employees with technical challenges.
We are committed to professional development. Even if you are just starting out, we provide comprehensive on-the-job training to help you master the latest tools and protocols.
Responsibilities
- Provide first-level technical support for hardware and software issues via phone, email, and in-person.
- Diagnose and resolve network connectivity problems, printer malfunctions, and operating system errors.
- Install, configure, and troubleshoot desktop applications and operating systems (Windows/Linux).
- Maintain accurate records of all technical issues and resolutions in the help desk ticketing system.
- Assist in the deployment and maintenance of company hardware, including laptops and peripherals.
- Monitor system performance and ensure compliance with company security policies.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Basic understanding of computer hardware components and operating systems.
- Familiarity with networking concepts (LAN, WAN, TCP/IP) is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills for interacting with non-technical staff.
- Ability to work independently as well as part of a collaborative team.