Job Description
Join TechSolutions Memphis and jumpstart your IT career! We're seeking passionate entry-level IT professionals to join our dynamic team in the heart of Memphis. This immediate opening offers hands-on experience with cutting-edge technology while serving local businesses and communities. As an IT Support Specialist, you'll gain valuable skills in network administration, system troubleshooting, and cybersecurity under the guidance of industry mentors. We provide comprehensive training and a supportive environment for career growth. Apply today and become part of Memphis's thriving tech ecosystem!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Assist with network administration tasks including firewall management and VPN setup
- Create and maintain user accounts, permissions, and security protocols
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior IT staff on system upgrades and migrations
- Participate in after-hours on-call rotation (1 week per month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems and networking concepts
- Familiarity with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong problem-solving skills and ability to learn new technologies quickly
- Excellent communication skills and customer service orientation
- CompTIA A+ or Network+ certification preferred (not required)
- Valid driver's license and reliable transportation for site visits