Job Description
Are you ready to kickstart your career in the booming IT industry right here in Memphis, TN? Memphis Digital Systems is currently seeking motivated Entry Level IT Support Specialists to join our growing team. We offer comprehensive training and a clear path for career advancement in a dynamic tech environment.
In this role, you will be the first line of defense for our internal users, ensuring seamless technology operations across the organization. If you are tech-savvy, eager to learn, and possess a passion for problem-solving, we want to meet you.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person, troubleshooting hardware, software, and network issues.
- Assist in the setup, configuration, and maintenance of desktop computers, laptops, printers, and mobile devices.
- Monitor and maintain IT inventory, including tracking equipment, software licenses, and supplies.
- Document all technical issues and resolutions in the help desk ticketing system for future reference.
- Collaborate with senior IT staff to identify and resolve complex technical challenges efficiently.
- Conduct basic training sessions for new employees regarding company IT policies and software usage.
- Support the installation and maintenance of local area networks (LAN) and wireless networks.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Basic understanding of computer hardware components, operating systems (Windows & macOS), and peripheral devices.
- Strong problem-solving skills with the ability to diagnose and troubleshoot common technical issues.
- Excellent written and verbal communication skills to interact with non-technical users effectively.
- High level of integrity, professionalism, and the ability to work independently as well as part of a team.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+, Network+) within the first year of employment.
- Experience with ticketing systems or help desk software is a plus but not required.