Job Description
Apex Digital Solutions is urgently hiring a motivated Entry Level IT Support Specialist to join our dynamic team in Los Angeles, CA. We are looking for driven candidates who are eager to launch their career in the technology sector. We offer on-the-job training and a clear path for professional growth. If you have a passion for technology and a problem-solving mindset, we want to meet you.
Why Join Us?
- Immediate start available for the right candidate.
- Comprehensive training and mentorship programs.
- Modern, collaborative work environment in the heart of LA.
- Competitive compensation and benefits package.
Don't let this opportunity pass you by. Apply today to become part of our innovative team!
Responsibilities
- Provide Tier 1 Technical Support: Assist employees with hardware and software issues via phone, email, and in-person.
- System Maintenance: Perform routine maintenance on computers, printers, and network equipment to ensure optimal performance.
- User Onboarding: Set up new workstations and configure user accounts for incoming staff members.
- Help Desk Management: Troubleshoot and resolve technical issues efficiently, logging all incidents in the helpdesk ticketing system.
- Network Assistance: Assist senior technicians with basic network connectivity and troubleshooting tasks.
- Inventory Management: Maintain accurate records of IT hardware and software assets.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree in Computer Science or IT is a plus.
- Technical Skills: Basic understanding of PC hardware, operating systems (Windows 10/11), and Microsoft Office Suite.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Problem Solving: Ability to diagnose basic technical problems and implement effective solutions.
- Reliability: Punctual, dependable, and willing to learn new technologies quickly.
- Customer Service: Previous experience in customer service or a strong desire to help others is highly valued.