Job Description
Join our dynamic tech team in Los Angeles as an Entry-Level IT Support Specialist! We're seeking motivated individuals with a passion for technology to provide essential technical support to our growing client base. This immediate hire position offers hands-on experience in a fast-paced environment, with comprehensive training and career growth opportunities. If you're ready to launch your IT career and make an immediate impact, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Assist with network connectivity, security protocols, and cloud services
- Document all support tickets and maintain accurate inventory records
- Collaborate with senior IT staff on system upgrades and maintenance
- Deliver exceptional customer service and user training sessions
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, etc.) a plus
- Basic understanding of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and manage multiple priorities
- Customer service experience preferred but not required
- Must be authorized to work in the United States immediately