Job Description
Kickstart your career in technology with Coastal IT Services.
We are looking for ambitious, tech-savvy individuals to join our team as an Entry Level IT Support Specialist. If you are eager to learn, troubleshoot complex issues, and become a vital part of a modern enterprise, this is the opportunity for you. We offer immediate start dates and a comprehensive training program for the right candidates.
Located in the heart of Long Beach, we pride ourselves on delivering top-tier IT solutions to our clients. As a member of our team, you will work directly with cutting-edge hardware and software, gaining real-world experience that accelerates your professional growth.
Responsibilities
- Provide Tier 1 and Tier 2 helpdesk support to employees via phone, email, and in-person.
- Install, configure, and troubleshoot hardware and software systems including Windows, macOS, and mobile devices.
- Assist with network connectivity issues, printer setups, and hardware maintenance.
- Manage user accounts, permissions, and security access within Active Directory.
- Document technical issues, resolutions, and standard operating procedures (SOPs).
- Collaborate with senior IT staff to implement new technologies and upgrades.
- Respond to service tickets in a timely and professional manner.
Qualifications
- High school diploma or GED required; Associate's degree in Information Technology or related field is a plus.
- Familiarity with basic computer hardware components (CPUs, RAM, hard drives) and peripherals.
- Strong problem-solving skills and the ability to diagnose technical issues logically.
- Excellent written and verbal communication skills.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+, Network+) during employment.
- Self-motivated with a strong desire to learn new technologies quickly.