Job Description
Are you ready to launch your career in technology? <br><br> TechNova Solutions is seeking a passionate <b>Entry Level IT Support Specialist</b> to join our dynamic team in Long Beach. We provide comprehensive training and a clear path for growth. If you love solving puzzles and helping people navigate the digital world, this is the place for you.
Responsibilities
- <ul><li>Provide Tier 1 technical support to employees via phone, email, and in-person.</li><li>Troubleshoot and resolve hardware, software, and network issues efficiently.</li><li>Install, configure, and maintain computer systems, peripherals, and printers.</li><li>Manage user accounts, permissions, and access to company resources.</li><li>Assist in the deployment of new workstations and software updates.</li><li>Monitor system performance and ensure data security protocols are followed.</li><li>Document technical issues and resolutions in the ticketing system.</li></ul>
Qualifications
- <ul><li>High school diploma or equivalent required; Associate degree in Information Technology or related field preferred.</li><li>Basic understanding of operating systems (Windows, macOS) and networking concepts.</li><li>Strong problem-solving skills and attention to detail.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work independently as well as part of a collaborative team.</li><li>Willingness to obtain IT certifications (e.g., CompTIA A+) during employment.</li><li>Valid driver's license and willingness to travel to different office locations.</li></ul>