Job Description
Are you a tech enthusiast looking to launch your career in the heart of the entertainment capital? Apex Digital Systems is seeking a dedicated Entry Level IT Support Specialist to join our growing team. We are committed to fostering talent and providing a robust platform for your professional growth in the thriving Las Vegas tech scene.
In this role, you will be the first point of contact for our clients, ensuring their technology infrastructure runs smoothly. We offer comprehensive training, mentorship from industry veterans, and a competitive benefits package. If you have a passion for solving problems and want to work in a dynamic environment, we want to meet you.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware, software, and network issues for end-users in a timely manner.
- Help Desk Support: Provide exceptional technical support via phone, email, and ticketing systems to internal employees.
- System Maintenance: Assist in the installation, configuration, and maintenance of desktops, laptops, printers, and peripheral devices.
- Network Assistance: Support basic network operations, including Wi-Fi setup, connectivity troubleshooting, and VPN configurations.
- Documentation: Maintain accurate records of incidents, resolutions, and system configurations in the company knowledge base.
- User Training: Educate staff on new software updates, security protocols, and best practices for IT asset management.
- On-Site Support: Travel to client sites within the Las Vegas valley to perform hardware upgrades and onsite repairs.
Qualifications
- Education: Associate degree in Computer Science, Information Technology, or a related field (Bachelor’s degree preferred).
- Certifications: CompTIA A+ or Network+ certification is a plus (we will train the right candidate).
- Technical Skills: Basic understanding of Windows and Mac operating systems, Microsoft Office Suite, and web browsers.
- Problem Solving: Strong analytical skills with the ability to troubleshoot complex technical problems logically.
- Communication: Excellent verbal and written communication skills to interact effectively with non-technical users.
- Adaptability: Willingness to learn new technologies and adapt to a fast-paced, changing environment.
- Availability: Ability to work flexible hours, including occasional evening or weekend shifts as needed.