Job Description
Are you looking to launch your career in the fast-paced world of Information Technology? NovaTech Systems is urgently seeking a motivated Entry Level IT Support Specialist to join our growing team in Kansas City, Missouri.
We value talent and potential over experience. If you have a passion for technology and a desire to learn, we want to hear from you. This is a fantastic opportunity to gain hands-on experience in a corporate environment while working with cutting-edge systems.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training and mentorship from industry experts.
- Clear career advancement pathways in IT.
- Modern office environment in the heart of Kansas City.
Responsibilities
- Provide exceptional technical support to internal employees via phone, email, and in-person.
- Troubleshoot and resolve hardware and software issues efficiently.
- Assist in the setup, configuration, and maintenance of computer workstations and peripherals.
- Monitor network performance and address connectivity issues as they arise.
- Document technical issues and resolutions in the Help Desk ticketing system.
- Collaborate with the IT team to implement software updates and security patches.
Qualifications
- High School Diploma or GED required; Associate degree in IT, Computer Science, or related field preferred.
- Familiarity with Windows 10/11 and basic understanding of macOS.
- Basic knowledge of networking concepts (IP addresses, DNS, Subnets).
- Strong problem-solving skills and logical thinking abilities.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a collaborative team.