Job Description
Launch Your IT Career in Kansas City
Nexus Digital Systems is seeking a motivated Entry Level IT Support Specialist to join our dynamic team. If you are passionate about technology and eager to learn, this is the perfect opportunity to grow your skills in a fast-paced environment. We offer comprehensive training, mentorship from senior engineers, and a clear pathway for career advancement.
Why Join Nexus Digital?
As a leader in the Kansas City tech scene, we pride ourselves on innovation and employee growth. You will work with cutting-edge technologies and collaborate with a diverse team of professionals.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for hardware, software, and network issues via phone, email, and remote access.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, printers, and mobile devices.
- Monitor system performance and security logs to identify potential threats or anomalies.
- Document technical issues and resolutions in the help desk ticketing system.
- Collaborate with senior staff to implement new IT policies and software updates.
- Conduct basic network diagnostics and cable management tasks.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science, Information Technology, or related field preferred.
- Basic understanding of computer hardware components, operating systems (Windows 10/11, macOS), and networking concepts.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills to interact with non-technical users.
- Willingness to obtain relevant IT certifications (e.g., CompTIA A+) within 12 months of hire.
- A positive attitude and a desire to learn new technologies quickly.