Job Description
Are you ready to kickstart your career in technology? InnovateTech Solutions is seeking a motivated Entry Level IT Support Specialist to join our growing team in Kansas City. We are looking for candidates who are eager to learn, possess a problem-solving mindset, and want to grow within the IT industry.
In this role, you will be the first point of contact for our employees, providing technical support and troubleshooting assistance. We offer a comprehensive training program for the right candidate, ensuring you have the tools you need to succeed from day one.
Why Join Us?
- Competitive salary and benefits package.
- Fast-track career growth opportunities.
- Modern office environment in the heart of Kansas City.
- Immediate start date available.
Don't let a lack of formal experience hold you back. If you have a passion for technology and a willingness to learn, we want to hear from you.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Manage and track IT support tickets using our Help Desk software to ensure timely resolution.
- Assist in the deployment, configuration, and maintenance of desktop computers, laptops, printers, and mobile devices.
- Install, configure, and troubleshoot operating systems (Windows, macOS) and productivity software (Microsoft Office Suite).
- Maintain accurate records of all IT assets and inventory levels.
- Collaborate with senior IT staff to implement network security protocols and software updates.
- Conduct basic user training sessions on new technologies and security best practices.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, but equivalent experience is accepted.
- Basic understanding of computer hardware components and operating systems.
- Familiarity with networking concepts (LAN, WAN, IP addressing) is a plus.
- Strong analytical and problem-solving skills with a logical approach to troubleshooting.
- Excellent written and verbal communication skills to interact with diverse user groups.
- Ability to work independently as well as part of a collaborative team environment.
- Must be available to start immediately.