Job Description
Apex Digital Solutions is seeking a motivated and enthusiastic Entry Level IT Support Specialist to join our growing team in Jacksonville, Florida. This is an exceptional opportunity for recent graduates or individuals looking to launch a career in the technology sector. We pride ourselves on our inclusive culture and provide comprehensive training to help you succeed.
Why Join Us?
- Competitive starting salary with annual performance reviews.
- Comprehensive health, dental, and vision insurance.
- Professional development opportunities and certifications.
- A collaborative and dynamic work environment in the heart of Jacksonville.
We are looking for candidates who are eager to learn and possess a strong desire to solve problems.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Troubleshoot network connectivity problems and configure workstations for new hires.
- Assist in the deployment, installation, and maintenance of office equipment, including printers and peripherals.
- Maintain accurate and up-to-date records of all IT incidents and resolutions within the ticketing system.
- Collaborate with the senior IT team to identify system bottlenecks and implement process improvements.
- Ensure compliance with company security policies and software licensing agreements.
- Conduct routine system backups and perform basic system maintenance to ensure business continuity.
Qualifications
- High School Diploma or equivalent required; Associate’s degree in Information Technology, Computer Science, or related field is preferred.
- Basic understanding of computer hardware components, operating systems (Windows 10/11, macOS), and common peripherals.
- Strong interpersonal and verbal communication skills with the ability to explain technical concepts to non-technical users.
- Demonstrated ability to prioritize multiple tasks and manage time effectively in a fast-paced environment.
- Problem-solving mindset and a keen attention to detail.
- Current authorization to work lawfully in the United States.