Launch Your IT Career in Indianapolis

Are you passionate about technology and eager to start a career in IT? TechHorizon Solutions is looking for a driven Entry Level IT Support Specialist to join our dynamic team. In this role, you will gain hands-on experience supporting a diverse client base while working alongside senior engineers in a collaborative environment. We value curiosity and dedication over years of experience.

Why Join Us?

• Comprehensive training program for new hires.
• Opportunity to work with cutting-edge technology.
• Career growth path into Network Engineering or Cybersecurity.

Your Responsibilities

• Provide Tier 1 technical support via phone, email, and ticketing systems (Zendesk/ServiceNow).
• Diagnose and resolve hardware and software issues for employees.
• Assist with the setup, configuration, and maintenance of workstations and peripherals.
• Manage software updates, patches, and security protocols.
• Document all technical issues and resolutions in our knowledge base.
• Collaborate with the IT team to improve internal processes and user experience.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Strong interest in networking, cybersecurity, or system administration.
• Excellent written and verbal communication skills.
• Ability to explain complex technical concepts to non-technical users.
• Willingness to learn new technologies and adapt to changing priorities.
• Customer service-oriented mindset.