Job Description
We are urgently hiring an enthusiastic Entry Level IT Specialist to join our growing technology team in Indianapolis, IN. If you are passionate about technology and eager to kickstart your career in IT support, this is the perfect opportunity for you. You will be responsible for providing top-tier technical assistance to our internal staff and clients.
Our company offers a dynamic work environment where you will learn from industry veterans and gain hands-on experience with modern infrastructure.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone and ticketing systems.
- Diagnose and resolve hardware and software issues on Windows and Mac platforms.
- Assist in the installation, configuration, and maintenance of network peripherals.
- Manage user accounts, permissions, and security access.
- Document all technical issues and resolutions in the knowledge base.
- Perform regular hardware inventory checks and asset management.
- Collaborate with senior IT staff to implement system upgrades and patches.
Qualifications
- High school diploma or Associate’s degree in Computer Science, IT, or related field.
- Basic understanding of computer hardware and operating systems.
- Familiarity with networking concepts (LAN, WAN) is a plus.
- Strong problem-solving and analytical thinking skills.
- Excellent verbal and written communication abilities.
- Ability to work in a fast-paced, deadline-driven environment.
- CompTIA A+ certification is a strong plus but not required.