Job Description
Join Portland's fastest-growing tech hub as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in a dynamic environment. As a key member of our IT team, you'll gain hands-on experience with cutting-edge systems while supporting our innovative clients. Enjoy competitive compensation, comprehensive benefits, and a clear career growth path in Portland's thriving tech scene.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems
- Assist with cybersecurity protocols and data protection measures
- Document technical issues and maintain IT asset inventory
- Collaborate with cross-functional teams to resolve complex problems
- Conduct user training on new systems and applications
- Participate in IT infrastructure upgrades and projects
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (not required)