Job Description
We are seeking a motivated and eager Entry Level IT Support Specialist to join our dynamic team in Baltimore, MD. If you have a passion for technology and are ready to launch your career with immediate start opportunities, we want to hear from you!
At Baltimore Tech Innovations, we believe in growing talent from within. You will receive comprehensive on-the-job training to master the latest in IT infrastructure, network security, and customer service protocols. This is a fantastic opportunity to work in a fast-paced environment with a competitive benefits package, including health insurance and paid time off.
Don't wait—apply today to secure your spot in our hiring queue for immediate placement.
Responsibilities
- Troubleshoot and Resolve: Assist end-users with hardware and software issues, including printers, laptops, and network connectivity.
- System Maintenance: Perform routine maintenance on computer systems and peripherals to ensure optimal performance.
- Technical Support: Answer help desk tickets and provide clear, step-by-step technical guidance to colleagues.
- Documentation: Maintain accurate records of support tickets, hardware inventory, and software installations.
- Network Assistance: Learn to configure and manage local area networks (LAN) and wireless networks.
- User Training: Conduct basic training sessions for new employees regarding company IT policies and procedures.
Qualifications
- Education: High school diploma or GED required; Associate degree in Computer Science or related field is a plus.
- Technical Basics: Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic computer operations.
- Communication: Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot issues in a systematic manner.
- Attitude: A positive, eager-to-learn mindset with a willingness to work in a team-oriented environment.
- Reliability: Punctuality and dependability are essential for this immediate hire position.