Job Description
Are you looking for an immediate start in the tech industry? Apex Innovations is currently hiring Entry Level IT Support Specialists to join our dynamic team in Mesa, AZ. We are looking for motivated individuals who are eager to launch a career in technology with comprehensive on-the-job training and a clear path for advancement.
As a key member of our support team, you will play a vital role in ensuring our clients' technology infrastructure runs smoothly. We offer a competitive salary, full benefits, and a culture that values innovation and growth.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Install, configure, and maintain computer systems, printers, and network peripherals.
- Assist end-users with navigating software applications and resolving connectivity problems.
- Monitor system performance and perform routine maintenance tasks to ensure optimal uptime.
- Document all technical issues and resolutions in the company knowledge base.
- Collaborate with senior technicians to escalate and resolve complex problems efficiently.
- Participate in ongoing training programs to enhance technical skills and certifications.
Qualifications
- High school diploma or GED required.
- Familiarity with Microsoft Office Suite and basic operating systems (Windows/macOS).
- Strong verbal and written communication skills.
- Ability to diagnose problems and propose practical, user-friendly solutions.
- Enthusiasm for learning new technologies and obtaining industry certifications.
- Must be authorized to work in the United States.
- Reliable transportation is a plus.