Job Description
Join our dynamic tech team at TechForward Solutions as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Oakland's thriving tech hub. This immediate opening offers hands-on experience with cutting-edge infrastructure while providing exceptional client support. You'll work alongside industry mentors to develop troubleshooting skills, implement security protocols, and contribute to innovative IT projects. If you're ready to transform your theoretical knowledge into practical expertise in a fast-paced environment, this is your moment to shine!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document IT procedures, incidents, and solutions in knowledge base
- Collaborate with cross-functional teams to implement security best practices
- Assist with system updates, patches, and backup verification
- Deliver user training on new technologies and company systems
- Monitor network performance and troubleshoot connectivity issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of internship/volunteer IT support experience
- Proficiency in Windows/macOS OS and basic networking concepts
- Familiarity with helpdesk software (ServiceNow, Zendesk, or Jira)
- Strong analytical problem-solving and communication skills
- CompTIA A+ or similar certification preferred (willing to train)
- Ability to lift 25 lbs for equipment maintenance tasks
- Valid California driver's license for occasional site visits