Job Description
Join TechNova Solutions' dynamic IT team in Denver and launch your tech career! We're seeking motivated entry-level professionals to provide critical IT infrastructure support in a fast-paced environment. This is your opportunity to gain hands-on experience with enterprise systems while working alongside seasoned mentors. Enjoy competitive compensation, comprehensive benefits, and a clear path for growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via helpdesk tickets and remote assistance
- Deploy and configure Windows 10/11 workstations and mobile devices
- Manage Active Directory accounts, group policies, and permissions
- Monitor and maintain network infrastructure including switches, firewalls, and VPNs
- Document IT processes, procedures, and knowledge base articles
- Collaborate with vendors for hardware/software procurement and maintenance
- Participate in cybersecurity initiatives including patch management and vulnerability scanning
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ or Network+ certification (or willingness to obtain within 90 days)
- Proficiency with Windows OS, Microsoft Office 365, and basic networking concepts
- Strong troubleshooting skills using logical analysis and diagnostic tools
- Excellent written and verbal communication abilities
- Ability to prioritize tasks and manage multiple projects simultaneously
- Basic knowledge of cloud platforms (AWS/Azure) preferred
- Must be authorized to work in the United States immediately