Job Description
Launch your IT career with TechNova Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our dynamic team immediately. This is your chance to gain hands-on experience in enterprise IT environments while working alongside industry experts. You'll receive comprehensive training and mentorship to accelerate your growth in cybersecurity, infrastructure management, and system administration. Our collaborative culture values innovation and continuous learning, making it the perfect launchpad for aspiring tech professionals.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across 500+ endpoints
- Monitor and maintain network infrastructure including routers, switches, and firewalls
- Document IT processes and create knowledge base articles for team reference
- Assist with cybersecurity protocols including vulnerability assessments and patch management
- Collaborate with cross-functional teams on system implementations and upgrades
- Manage user access controls and directory services (Active Directory)
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT/Computer Science or equivalent certification (CompTIA A+, Network+)
- Basic knowledge of Windows OS, Linux, and cloud platforms (AWS/Azure)
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving skills with analytical mindset
- Excellent written/verbal communication abilities
- Ability to prioritize tasks in fast-paced environments
- Relevant internship or academic project experience preferred
- Valid US driver's license for occasional site visits