Job Description
Join our dynamic IT team at InnovateTech Solutions and launch your career in technology! We're seeking passionate entry-level IT professionals to provide critical technical support to our growing client base in the Triangle area. This immediate hire opportunity offers hands-on experience with cutting-edge systems while receiving mentorship from industry veterans. Enjoy competitive benefits, flexible work arrangements, and a culture that values innovation and continuous learning. If you're ready to transform your technical knowledge into real-world impact, apply today!
Responsibilities
- Provide Tier 1/2 technical support for desktop hardware, software, and network infrastructure
- Diagnose and resolve hardware/software issues via remote and on-site support
- Manage user accounts, permissions, and security protocols in Active Directory
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on system implementations and upgrades
- Monitor system performance and proactively address potential vulnerabilities
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 1-2 years of technical support internship or help desk experience
- CompTIA A+ or Network+ certification preferred
- Proficiency in Windows OS, Microsoft Office 365, and basic networking concepts
- Strong problem-solving skills and customer service orientation
- Ability to work independently and prioritize multiple tasks
- Valid North Carolina driver's license for occasional client site visits