Job Description
Join our dynamic Sacramento-based IT team as an Entry-Level IT Support Specialist! We're seeking motivated tech enthusiasts ready to launch their careers in a fast-paced environment. You'll gain hands-on experience with cutting-edge systems while providing critical support to our growing client base. This is your chance to grow with a company that invests in talent and offers clear career progression paths.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical procedures and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex system deployments
- Monitor network performance and security protocols
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field
- CompTIA A+ or Network+ certification preferred
- Basic knowledge of Windows OS, Active Directory, and TCP/IP
- Experience with helpdesk ticketing systems (e.g., ServiceNow, Jira)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team