Job Description
Join NexusTech Solutions as an Entry-Level IT Support Specialist and launch your career in Portland's booming tech scene! We're seeking passionate tech enthusiasts eager to grow their skills in a collaborative, fast-paced environment. As a key member of our IT team, you'll gain hands-on experience with cutting-edge systems while supporting our innovative clients. Enjoy comprehensive benefits, mentorship from senior engineers, and opportunities for rapid advancement in one of America's most dynamic tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues across Windows/macOS environments
- Manage helpdesk tickets and resolve user inquiries within SLA targets
- Deploy and configure desktop/laptop systems with standardized imaging tools
- Assist with network monitoring and basic security protocol implementation
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on system upgrades and migrations
- Participate in 24/7 on-call rotation (rotational schedule)
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Strong troubleshooting skills for hardware/software/network issues
- Experience with Active Directory, Office 365, and cloud platforms
- Excellent communication skills and customer service orientation
- Basic understanding of network protocols (TCP/IP, DNS, DHCP)
- Ability to lift 30 lbs and work in a fast-paced environment