Job Description
Launch your IT career with InnovateTech Solutions in San Antonio! We're seeking motivated Entry-Level IT Support Specialists to join our growing team immediately. This is a golden opportunity to gain hands-on experience in enterprise IT environments while working with cutting-edge technologies. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry veterans. Our inclusive culture values innovation and professional growth—apply today and become part of San Antonio's thriving tech scene!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot Windows/macOS workstations and peripherals
- Manage Active Directory accounts, group policies, and user permissions
- Document IT procedures, incidents, and resolutions in ServiceNow
- Assist with network infrastructure monitoring and basic security protocols
- Collaborate with senior IT staff on system upgrades and migrations
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- CompTIA A+ or similar certification (or willingness to obtain within 6 months)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Experience with Windows OS troubleshooting and installation
- Strong problem-solving and customer service skills
- Ability to lift 30 lbs and work in a fast-paced environment
- Valid Texas driver's license for occasional off-site support