Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts ready to launch their careers in Detroit's growing tech hub. This immediate-hire role offers hands-on experience with cutting-edge infrastructure while supporting our Fortune 500 clients. Enjoy competitive benefits, mentorship from senior engineers, and opportunities for rapid skill advancement in a collaborative, innovation-driven environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via remote and on-site assistance
- Deploy and configure workstations, laptops, and mobile devices
- Document IT processes and maintain service ticket systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with cross-functional teams on system implementations
- Participate in IT infrastructure upgrades and maintenance projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Customer service mindset with strong communication skills
- Ability to troubleshoot hardware/software issues independently
- Familiarity with IT service management tools (e.g., ServiceNow, Jira)
- CompTIA A+ or similar certification preferred
- Valid driver's license for occasional client site visits