Job Description
Launch Your IT Career Immediately in San Jose!
Join TechNova Solutions as an Entry-Level IT Support Specialist and become the backbone of our innovative tech ecosystem. We're seeking passionate tech enthusiasts ready to dive into dynamic IT environments with hands-on experience in hardware, software, and network infrastructure. Enjoy comprehensive benefits, mentorship from industry veterans, and a fast-paced startup culture that values growth and innovation.
Why TechNova?
• Cutting-edge tech stack including cloud platforms and automation tools
• Career advancement pathways to cybersecurity and DevOps
• Collaborative teams solving real-world tech challenges
• Flexible work options with hybrid opportunities
Responsibilities
- Provide Tier 1/2 technical support for 200+ employees via ticket system, phone, and remote assistance
- Deploy and configure Windows/macOS workstations, peripherals, and network equipment
- Manage Active Directory, Office 365, and cloud service integrations
- Document IT procedures and maintain asset inventory systems
- Collaborate with vendors for hardware/software procurement and licensing
- Support security protocols including endpoint protection and access controls
- Participate in 24/7 on-call rotation (1 week/month) with overtime compensation
Qualifications
- Associate degree in IT, Computer Science, or equivalent experience
- CompTIA A+ or Network+ certification (preferred but not required)
- Proficiency with Windows/macOS troubleshooting and basic networking concepts
- Hands-on experience with Active Directory, Office 365, and cloud services
- Strong problem-solving skills with customer service mindset
- Ability to lift 30lbs and work in server environments
- Valid driver's license for equipment pickups
- US citizenship or permanent residency required