Job Description
We are currently seeking motivated Entry Level IT Professionals to join our dynamic team in Houston, TX. This is an excellent opportunity for recent graduates or career changers looking to launch a successful career in technology. At Apex Digital Systems, we believe in training the best, so no prior experience is required—just a passion for technology and a drive to learn.
As an IT Support Specialist, you will be the first point of contact for our clients, resolving technical issues, maintaining hardware, and ensuring our network infrastructure runs smoothly. We offer a competitive benefits package, paid training, and a clear path for career advancement.
Responsibilities
- Provide tier 1 and tier 2 technical support to internal employees and clients via phone, email, and in-person.
- Diagnose and resolve hardware and software issues, including printer troubleshooting, network connectivity problems, and operating system errors.
- Install, configure, and maintain desktop computers, laptops, printers, and mobile devices.
- Assist in the setup and management of company email systems and cloud-based applications.
- Monitor network performance and respond to alerts to ensure system uptime and security.
- Document all technical issues and resolutions in the ticketing system.
Qualifications
- High School Diploma or GED required; Bachelor's degree in Computer Science, IT, or related field is a plus.
- Basic computer literacy and understanding of Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with Windows 10/11 operating systems and a willingness to learn Linux/macOS.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Reliable internet connection and a dedicated workspace if working remotely.