Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level IT Support Specialist! We're seeking passionate tech enthusiasts to provide critical infrastructure support and deliver exceptional user experiences. This immediate hire opportunity offers hands-on experience with cutting-edge technologies while working in a collaborative environment focused on innovation and growth. If you're ready to launch your IT career in Houston's thriving tech hub, apply today!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain Windows/macOS systems and peripherals
- Manage user accounts, permissions, and access controls
- Document IT processes and create knowledge base articles
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with cross-functional teams on system implementations
- Monitor system health and perform routine maintenance tasks
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and Active Directory
- Strong problem-solving and troubleshooting abilities
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 30 lbs and work in a 24/7 on-call rotation