Job Description
We are looking for ambitious, tech-savvy individuals to join our growing team as Entry Level IT Support Specialists. Based in the heart of New Orleans, Crescent City Digital Solutions offers a unique opportunity to jumpstart your career in Information Technology. We provide comprehensive on-the-job training and mentorship for those with a passion for technology but limited professional experience.
In this role, you will be the first point of contact for internal employees, resolving technical issues and ensuring our systems run smoothly. You will gain hands-on experience with networking fundamentals, hardware troubleshooting, and customer service best practices in a corporate environment.
Why Join Us?
- Competitive entry-level salary with annual performance reviews.
- Health, dental, and vision insurance from day one.
- Professional development budget for certifications (CompTIA A+, Network+).
- Clean, modern office located in the CBD.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems (Zendesk/Jira).
- Diagnose and resolve hardware and software issues for a diverse user base.
- Assist with the setup and configuration of new employee workstations and devices.
- Maintain accurate records of all support tickets and resolutions.
- Collaborate with senior IT staff to identify trends and improve system reliability.
- Participate in weekend and after-hours on-call rotation as required.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or IT preferred.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is essential.
- Basic understanding of computer hardware components and operating systems.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent written and verbal communication skills.
- Must be willing to obtain relevant IT certifications within 12 months of employment.