Job Description
Launch Your Career in Technology with Us!
Digital Horizons Tucson is looking for ambitious individuals to join our team as Entry Level IT Support Specialists. If you are eager to break into the tech industry and are passionate about solving problems, we provide the training and mentorship you need to succeed.
Why You Should Apply:
- Immediate Start Available.
- Comprehensive On-the-Job Training (No Experience Required).
- Supportive Work Environment.
- Career Pathway to Network Engineering & SysAdmin.
We are seeking candidates who are eager to learn, adaptable, and ready to contribute to our daily operations. Join a forward-thinking company that values innovation and employee growth.
Responsibilities
- End-User Support: Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone and email.
- System Maintenance: Assist in the deployment, configuration, and maintenance of desktop computers, laptops, printers, and peripherals.
- Documentation: Maintain accurate records of IT tickets, incidents, and resolutions in the Service Desk software.
- Inventory Management: Assist in the tracking of IT assets, including software licenses and hardware inventory.
- Network Assistance: Support basic network connectivity tasks and assist in setting up workstations for new employees.
- Training: Participate in ongoing technical training sessions to enhance your skillset.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science, Information Technology, or related field preferred.
- Experience: No prior IT experience required; however, basic computer literacy is essential.
- Technical Skills: Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is a plus.
- Soft Skills: Strong communication skills with the ability to explain technical concepts to non-technical users.
- Attitude: A proactive approach to learning and a genuine interest in technology.
- Availability: Must be available to work full-time, including occasional evenings or weekends as needed.