Job Description
Are you ready to launch your career in Information Technology?
Apex Digital Systems is currently seeking enthusiastic and tech-savvy individuals to join our growing team in Virginia Beach. We are looking for Entry Level IT Support Specialists who are eager to learn, adapt, and grow in a fast-paced environment. Whether you are a recent graduate or looking to pivot your career, we provide comprehensive training and a clear pathway for advancement.
Why Join Us?
At Apex Digital Systems, we believe in investing in our people. You will work alongside experienced mentors, gain hands-on experience with enterprise-level hardware and software, and contribute to projects that drive our clients' success. We offer a competitive benefits package including health insurance, paid time off, and a dynamic work culture.
Responsibilities
- Troubleshoot and Resolve Issues: Provide technical support to end-users regarding hardware, software, network connectivity, and peripheral devices.
- System Maintenance: Perform regular maintenance on workstations, printers, and servers to ensure optimal performance and security.
- User Assistance: Assist in the setup, configuration, and deployment of new hardware and software for new employees and clients.
- Documentation: Maintain accurate records of technical issues, resolutions, and system configurations in our ticketing system.
- Network Monitoring: Monitor system performance and alert senior technicians to potential issues before they impact users.
- Customer Service: Deliver exceptional support with a focus on patience, clarity, and professionalism.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science, Information Technology, or related field preferred.
- Experience: No prior professional IT experience required; internship or self-taught experience is a plus.
- Technical Skills: Basic understanding of Microsoft Windows operating systems, Microsoft Office Suite, and computer hardware components.
- Problem Solving: Strong analytical thinking and the ability to troubleshoot complex problems using logic and research.
- Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Availability: Must be available to work full-time hours, including some flexibility for system maintenance windows.