Job Description
Are you ready to launch your career in Information Technology? TechHorizon Solutions is looking for ambitious, tech-savvy individuals to join our growing team in Indianapolis, Indiana. We offer a fast-paced environment where you can learn from industry experts and grow into a specialized IT professional.
Why Join Us?
- Immediate start dates available for qualified candidates.
- Comprehensive training program for career changers.
- Competitive salary and benefits package.
- Opportunities for rapid career advancement.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Troubleshoot hardware and software malfunctions across desktops, laptops, and mobile devices.
- Install, configure, and maintain local area networks (LANs) and wide area networks (WANs).
- Assist in the deployment of new hardware and software updates.
- Document all technical issues and resolutions in the helpdesk ticketing system.
Qualifications
- High school diploma or equivalent; Associate degree in Computer Science, IT, or related field preferred.
- Basic understanding of computer hardware, operating systems (Windows, macOS), and network concepts.
- Strong customer service orientation and communication skills.
- Ability to work independently and as part of a team.
- Eagerness to learn new technologies and complete technical training.