Job Description
Are you looking to launch a career in technology? TechHorizon Solutions is expanding our team in Tulsa, OK, and we are actively hiring for an Entry Level IT Support Specialist. This is a fantastic opportunity for motivated individuals with a passion for technology who want to grow their skills in a dynamic environment.
We offer immediate start dates and comprehensive training for the right candidates. You will be the first point of contact for our clients, helping them resolve technical issues, optimize their systems, and ensuring a seamless digital experience.
Why Join Us?
- Fast-Track Career Growth: We invest in our team members and provide clear pathways to advancement.
- Competitive Pay: Starting at $45,000 with annual performance reviews.
- Modern Tech Stack: Work with the latest hardware and software tools in the industry.
- Flexible Schedule: Support a diverse range of clients with flexible working hours.
Don't let a lack of formal experience hold you back. If you are tech-savvy, eager to learn, and love solving puzzles, we want to meet you.
Responsibilities
- Provide first-level technical support to internal employees and external clients via phone, email, and in-person.
- Troubleshoot and resolve hardware (printers, laptops, desktops) and software (OS, Office 365, security tools) issues.
- Perform system maintenance, including software updates, patch management, and basic network diagnostics.
- Document all technical issues and resolutions in the Help Desk ticketing system (e.g., ServiceNow or Jira).
- Assist in the deployment of new devices and user onboarding processes.
- Monitor system performance and alert management to potential security threats or outages.
- Collaborate with senior IT staff to implement long-term technical solutions and improvements.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in Computer Science, Information Technology, or related field is a plus.
- Experience: No prior IT experience required; however, basic computer literacy is mandatory.
- Technical Skills: Familiarity with Windows operating systems (10/11) and basic knowledge of Microsoft Office Suite.
- Soft Skills: Excellent problem-solving abilities and strong verbal communication skills.
- Attitude: A genuine eagerness to learn new technologies and a customer-centric mindset.
- Availability: Ability to work full-time, including occasional evening or weekend shifts as needed.