Job Description
Are you looking to kickstart your career in Information Technology? Fresno Tech Innovations is currently hiring Entry Level IT Support Specialists to join our dynamic team immediately. We are committed to nurturing talent and providing comprehensive on-the-job training for those ready to excel in a tech-driven environment.
As part of our support team, you will play a crucial role in ensuring our clients' technology infrastructure runs smoothly. Whether you are troubleshooting hardware, assisting with software installations, or providing excellent customer service, you will grow your skills in a fast-paced setting.
Why Join Us?
- Immediate Start: Don't wait—begin your journey with us right away.
- No Experience Required: We provide paid training and mentorship.
- Growth Opportunities: Clear career progression from Level 1 Support to Network Engineering.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues across the organization.
- Assist in the installation, configuration, and maintenance of desktop computers, laptops, and peripheral devices.
- Respond to and resolve incoming helpdesk tickets and user inquiries in a timely and professional manner.
- Collaborate with senior IT staff to deploy new applications, operating systems, and security patches.
- Monitor system performance and identify potential technical anomalies or security risks.
- Document all technical issues and resolutions in the ticketing system for future reference.
- Conduct basic network connectivity checks and assist in network troubleshooting.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science, Information Technology, or related field is a plus.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic computer operations.
- Strong problem-solving skills with a logical approach to diagnosing technical issues.
- Excellent written and verbal communication skills for interacting with non-technical users.
- Ability to work independently as well as part of a collaborative team environment.
- Willingness to obtain relevant IT certifications (CompTIA A+ preferred) during employment.