Job Description
Are you ready to kickstart your career in Information Technology? Apex Digital Systems is currently seeking enthusiastic Entry Level IT Support Specialists to join our growing team in Fort Worth, Texas. We pride ourselves on being a modern, agile organization that values innovation and professional growth.
As an Entry Level IT Support Specialist, you will be the first line of defense for our clients, ensuring seamless technology operations. We provide comprehensive training for those with a passion for technology but limited professional experience. If you are looking for a role that offers hands-on learning and a clear path to advancement, this is the opportunity for you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training and mentorship from senior engineers.
- Opportunities for career advancement within a stable industry.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote desktop to internal users and clients.
- Troubleshoot and resolve hardware (PCs, laptops, printers) and software issues efficiently.
- Assist in the deployment, configuration, and maintenance of workstations and mobile devices.
- Manage and maintain user accounts, permissions, and Active Directory environments.
- Document all technical issues and resolutions in the Help Desk ticketing system.
- Collaborate with the network team to ensure local network connectivity and security protocols are followed.
- Perform routine system updates, patch management, and backups.
Qualifications
- High school diploma or equivalent (Associate’s degree in Computer Science or IT is a plus).
- Basic understanding of computer hardware and operating systems (Windows/macOS).
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.
- Willingness to learn new technologies and complete certifications.
- Relevant certifications (CompTIA A+, Network+) are a significant advantage but not mandatory.