Job Description
Are you ready to launch your career in the fast-paced world of Information Technology? Apex Digital Solutions is seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Fort Worth, Texas.
We are looking for tech enthusiasts who are eager to learn and grow. In this role, you will be the first point of contact for our employees, ensuring they have the technical support they need to succeed. We offer a comprehensive benefits package, mentorship programs, and a clear path for career advancement.
Why Join Us?
- Competitive starting salary ($45k - $55k).
- Full medical, dental, and vision coverage.
- Opportunity to earn industry-recognized certifications (paid).
- Modern office environment with flexible hours.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues via phone, email, and ticketing systems.
- Assist with the setup, configuration, and deployment of workstations, printers, and mobile devices.
- Monitor system performance and respond to alerts to ensure business continuity.
- Document technical issues, resolutions, and procedures in the knowledge base.
- Collaborate with senior IT staff to implement network upgrades and security patches.
- Maintain a clean and organized IT workspace and inventory.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT, Computer Science, or related field preferred).
- Basic understanding of computer hardware, operating systems (Windows/macOS), and networking concepts.
- Familiarity with Help Desk software and ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent communication skills and a customer-service oriented mindset.
- Willingness to obtain CompTIA A+ certification within 6 months of hire.