Job Description
Are you ready to launch a high-growth career in technology?
We are seeking a motivated Entry Level IT Support Specialist to join our dynamic team in El Paso, Texas. This is an urgent hiring opportunity for individuals looking to enter the IT industry with a company that invests in talent. You will receive comprehensive training and mentorship to become a vital part of our IT operations.
Why Join Us?
- Urgent Hiring: We are expanding rapidly and looking to fill this role immediately.
- Career Growth: Clear pathways from Tier 1 support to Senior IT roles.
- Competitive Pay: Salary range of $45k-$60k plus performance bonuses.
- Modern Environment: Work with cutting-edge technology in a collaborative setting.
If you have a strong desire to learn and solve problems, this is the perfect place to start your professional journey.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware and software issues on Windows and Mac systems.
- Install, configure, and maintain computer peripherals, printers, and network devices.
- Manage user accounts, passwords, and access permissions within the Active Directory.
- Document technical issues and resolutions in our ticketing system.
- Assist in the deployment of new workstations and software updates.
- Collaborate with the senior IT team to improve system efficiency and user experience.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Basic understanding of computer hardware components (CPU, RAM, Storage).
- Strong analytical thinking and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Willingness to obtain relevant IT certifications (we provide training).