Job Description
Are you looking to launch a career in technology? TechHorizon Solutions is seeking a motivated and eager Entry Level IT Support Specialist to join our dynamic team in El Paso, TX.
We are committed to fostering a collaborative environment where you can grow your technical skills and jumpstart your professional journey. If you have a passion for technology and a desire to help others, this is the perfect opportunity for you.
Why Join Us?
- Comprehensive training programs for career changers.
- Competitive benefits package (Health, Dental, Vision).
- Opportunities for internal promotion and professional development.
Don't let a lack of experience hold you back—apply today and take the first step towards a rewarding IT career!
Responsibilities
Provide first-level technical support and troubleshooting for hardware, software, and network issues.
Respond to and resolve incoming help desk tickets and user inquiries in a timely manner.
Assist in the setup, configuration, and maintenance of workstations, printers, and mobile devices.
Conduct onboarding sessions to train new employees on company systems and security protocols.
Maintain accurate records of support incidents and resolutions in the ticketing system.
Collaborate with senior IT staff to identify system improvements and implement solutions.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent technical experience).
Basic understanding of computer hardware components, operating systems (Windows/Mac), and office software.
Familiarity with networking concepts (IP addressing, DNS, Wi-Fi) is a plus but not required.
Strong problem-solving skills and the ability to think critically under pressure.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
A valid driver’s license and reliable transportation.