Job Description
Welcome to TechHorizon Solutions, where innovation meets opportunity. We are a leading technology firm based in the Motor City, and we are hiring immediately for our Entry Level IT Support Specialist role.
If you are eager to kickstart your career in technology and thrive in a dynamic, collaborative environment, we want to meet you. We offer comprehensive training and a clear path for professional growth, making this the perfect opportunity for recent graduates or career switchers looking to break into the IT industry.
As an Entry Level IT Specialist, you will be the first line of defense for our employees' technical needs, ensuring seamless operations and a positive user experience.
Responsibilities
- Provide Tier 1 help desk support to internal employees via phone, email, and in-person.
- Diagnose and troubleshoot hardware and software issues efficiently to minimize downtime.
- Assist in the setup, configuration, and deployment of new workstations, laptops, and peripherals.
- Maintain accurate records of IT incidents, tickets, and resolutions in our ticketing system.
- Collaborate with senior IT staff to implement system updates, patches, and security configurations.
- Conduct basic network troubleshooting to resolve connectivity issues for users.
- Participate in regular team meetings to discuss technical improvements and best practices.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic operating systems (Windows/Linux).
- Strong problem-solving skills with a keen attention to detail.
- Excellent communication skills with a customer-first mindset and ability to explain technical concepts simply.
- Willingness to learn new technologies and obtain relevant IT certifications (we provide training!).
- Ability to work in a fast-paced, collaborative team environment.