Job Description
Are you looking to launch your career in Information Technology? Detroit Digital Innovations is urgently hiring for an Entry Level IT Support Specialist to join our growing team in Detroit, MI.
We are seeking passionate, tech-curious individuals who are eager to learn. If you have a problem-solving mindset and a drive to succeed in a fast-paced environment, we provide the training and mentorship you need to thrive.
Why Apply?
- Immediate start opportunities for qualified candidates.
- Comprehensive on-the-job training and certification support.
- Competitive entry-level salary with annual performance reviews.
- Modern office environment in the heart of downtown Detroit.
Don't let a lack of formal experience hold you back. We value potential and attitude over pedigree.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person assistance.
- Diagnose and resolve hardware and software issues for desktops, laptops, and peripherals.
- Assist in the provisioning and configuration of new workstations and mobile devices.
- Maintain accurate records of help desk tickets and system documentation.
- Collaborate with senior IT staff to troubleshoot complex network and server issues.
- Perform routine system updates, patch management, and security checks.
Qualifications
- High School Diploma or GED required (Associate’s degree preferred but not mandatory).
- Basic familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Understanding of computer hardware components and operating systems.
- Strong customer service skills with the ability to communicate complex technical concepts simply.
- Must be detail-oriented and able to work independently.
- Must be authorized to work in the United States.