Job Description
Are you looking to launch a successful career in Information Technology? Apex Innovations Group is currently seeking a motivated Entry Level IT Support Specialist to join our dynamic team in the heart of Detroit. We value talent, drive, and potential over experience alone, offering a comprehensive mentorship program to help you grow.
As a member of our IT department, you will play a crucial role in maintaining our internal infrastructure and supporting our diverse client base. We are a leader in the Detroit tech scene, committed to innovation and professional development.
Why Join Us?
We provide a collaborative environment where entry-level candidates can learn from industry experts and build a robust technical foundation.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment, installation, and configuration of workstations, printers, and peripherals.
- Monitor system performance and respond to network alerts to ensure business continuity.
- Maintain accurate documentation of help desk tickets and system configurations.
- Collaborate with senior IT staff to resolve complex technical challenges and perform upgrades.
- Conduct regular maintenance checks to ensure all IT assets are secure and operational.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Familiarity with Microsoft Office Suite and a basic understanding of operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills to interact with non-technical users.
- Willingness to learn new technologies and adapt to a fast-paced environment.