Job Description
We are urgently hiring a motivated Entry Level IT Support Specialist to join our dynamic team in Detroit, Michigan. This is a fantastic opportunity for recent graduates or career changers looking to break into the technology sector with comprehensive training provided.
Who We Are:
Detroit Tech Innovations is a leading provider of digital solutions in the Midwest. We pride ourselves on a culture of innovation, inclusivity, and rapid growth. We are looking for individuals who are eager to learn and ready to contribute from day one.
Key Highlights:
- Competitive starting salary with annual performance reviews.
- Full benefits package including health, dental, and vision insurance.
- On-site professional development and mentorship programs.
- Opportunity for rapid career advancement into specialized IT roles.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for end-users regarding hardware and software issues.
- Assist in the setup, configuration, and deployment of workstations, laptops, and mobile devices.
- Manage and respond to incoming IT helpdesk tickets in a timely and professional manner.
- Collaborate with the IT team to install, maintain, and upgrade network infrastructure components.
- Maintain accurate records of system performance, issues, and resolutions in the ticketing system.
- Ensure compliance with company security policies and data protection protocols.
Qualifications
- High School Diploma or GED required; Associate's degree in Information Technology, Computer Science, or related field is a plus.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic operating systems (Windows/macOS).
- Strong problem-solving skills and a logical approach to technical troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team environment.
- Valid driver's license and reliable transportation.