Job Description
Are you ready to launch your career in the heart of the Motor City? Metro Tech Systems is looking for a Detail-Oriented Entry Level IT Support Specialist to join our dynamic team. We are a leading provider of technology solutions, and we are looking for passionate individuals to help us connect businesses with the digital world.
At Metro Tech Systems, we believe in investing in talent. This is a fantastic opportunity for recent graduates or career changers looking to break into the IT industry with a company that values growth and innovation.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the setup, configuration, and maintenance of end-user devices (laptops, printers, mobile devices).
- Respond to incoming help desk tickets and resolve issues in a timely manner.
- Collaborate with senior IT staff to learn network infrastructure and security protocols.
- Document technical issues and resolutions in the ticketing system.
- Conduct routine system updates and software installations.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Familiarity with Microsoft Office Suite and basic computer operations.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work both independently and as part of a collaborative team.
- CompTIA A+ certification is a plus but not required.