Job Description
We are Apex Digital Systems, a dynamic technology firm in Dallas, and we are urgently seeking an Entry Level IT Support Specialist to join our high-growth team. If you have a passion for technology and a drive to learn, this is the perfect opportunity to launch your career.
In this role, you will be the first line of defense for our employees' technical needs. You will troubleshoot hardware, resolve software issues, and ensure our office technology runs smoothly. We pride ourselves on our training programs, so prior experience is not required—just a strong willingness to learn.
Why Join Us?
- Immediate start available for the right candidate.
- Competitive entry-level salary and comprehensive benefits.
- Work in the heart of Dallas with a modern, collaborative team.
Responsibilities
- Provide exceptional first-level technical support via phone, email, and ticketing systems to internal staff.
- Diagnose and resolve hardware malfunctions, including desktops, laptops, printers, and network peripherals.
- Install, configure, and troubleshoot operating systems (Windows) and productivity software.
- Assist in the onboarding process for new employees, setting up their hardware and accounts.
- Document technical issues and solutions in our internal knowledge base to improve efficiency.
- Monitor IT inventory and report on equipment status to the IT Manager.
Qualifications
- High school diploma or equivalent required; Associate degree in IT, Computer Science, or related field preferred.
- Familiarity with basic computer hardware components and peripherals.
- Strong customer service skills with the ability to communicate complex technical concepts simply.
- Excellent problem-solving skills and attention to detail.
- Must be authorized to work in the United States.