Job Description
We are seeking ambitious, tech-savvy individuals to join our growing team as an Entry Level IT Support Specialist in Dallas, TX. If you are looking to kickstart a career in technology and want to work with cutting-edge systems, this is the perfect opportunity for you.
At TechNova, we believe in nurturing talent. Whether you are a recent graduate or transitioning from another industry, we provide comprehensive training and mentorship to ensure your success. Join us and become part of a dynamic team that keeps our infrastructure running smoothly.
Responsibilities
- Provide first-level technical support to employees via phone, email, and in-person, resolving hardware and software issues efficiently.
- Diagnose and troubleshoot problems with desktops, laptops, printers, and network connections.
- Assist with the deployment, configuration, and maintenance of Windows and macOS devices.
- Maintain accurate documentation of all technical issues, resolutions, and service requests in the helpdesk system.
- Monitor IT inventory levels and assist in the procurement of new hardware and software licenses.
- Collaborate with senior IT staff to implement security patches and perform system upgrades.
- Ensure compliance with company IT policies and data security standards.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic computer operations.
- Strong problem-solving skills with a logical approach to troubleshooting.
- Excellent written and verbal communication skills, with a focus on customer service.
- Ability to work both independently and as part of a collaborative team environment.
- High school diploma or GED required (Associate’s degree preferred).