Job Description
We are seeking a motivated and enthusiastic Entry Level IT Support Specialist to join our dynamic team in Columbus, Ohio. This is an excellent opportunity for recent graduates or career changers looking to launch a successful career in Information Technology. We provide comprehensive training, so no prior technical experience is required—just a strong willingness to learn.
At Apex Tech Solutions, we pride ourselves on delivering top-tier technical support to our clients. As an Entry Level Support Specialist, you will be the face of our company, helping clients resolve technical issues and ensuring their technology works seamlessly. You will work under the mentorship of senior IT professionals, gaining invaluable hands-on experience in a fast-paced environment.
Why You Should Apply:
- No Experience Required: We train you from the ground up.
- Competitive Compensation: Starting salary of $45,000 with annual performance reviews.
- Modern Work Environment: Collaborative culture with state-of-the-art equipment.
- Career Growth: Clear pathways to senior IT roles and management positions.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in the setup, configuration, and deployment of new workstations and peripherals for clients.
- Respond to incoming support tickets and phone calls professionally and efficiently.
- Document all technical interactions and resolutions in our helpdesk management system.
- Collaborate with the senior IT team to learn best practices and advanced troubleshooting techniques.
- Conduct basic system maintenance and routine health checks on client equipment.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science or related field is a plus but not required).
- Strong desire to learn new technologies and a problem-solving mindset.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.
- Reliable transportation to the Columbus office.