Job Description
Are you ready to launch your IT career?
Apex Digital Systems is a rapidly growing technology firm in Colorado Springs, and we are looking for ambitious individuals to join our team as Entry Level IT Support Specialists. We are hiring immediately and offer comprehensive training for those ready to learn and grow in a fast-paced environment.
In this role, you will be the first point of contact for our clients, resolving technical issues, maintaining network integrity, and ensuring seamless digital operations. If you are passionate about technology and customer service, this is the perfect opportunity to start your journey.
Why Join Apex Digital Systems?
- Immediate Start: Don't wait months for a response; we want you on board now.
- Career Growth: We prioritize internal promotion and mentorship from senior engineers.
- Modern Equipment: Get hands-on experience with the latest hardware and software.
Responsibilities
- Provide tier-1 technical support and troubleshooting for hardware, software, and network connectivity issues.
- Manage and maintain the company helpdesk ticketing system, ensuring timely resolution of user inquiries.
- Assist in the deployment and configuration of new workstations, laptops, and mobile devices.
- Monitor system performance and security to identify potential vulnerabilities or downtime.
- Conduct user training sessions to educate staff on best practices for cybersecurity and software usage.
- Collaborate with the senior IT team to implement infrastructure upgrades and maintenance schedules.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science, Information Technology, or related field preferred.
- Familiarity with Windows and macOS operating systems.
- Basic understanding of networking concepts (LAN, WAN, IP addressing) is a plus.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills with a customer-first attitude.
- CompTIA A+ certification or willingness to obtain it within the first 6 months of employment.