Job Description
Are you ready to launch your career in the technology sector? Apex Tech Solutions is currently urgently hiring an Entry Level IT Support Specialist to join our growing team in Colorado Springs. We are looking for motivated individuals who are eager to learn and ready to provide exceptional technical support.
As part of our team, you will be the face of our IT department, helping employees navigate technology challenges with patience and expertise. We offer comprehensive training programs to get you up to speed quickly. Don't let this opportunity pass you by!
Responsibilities
- Troubleshoot Hardware & Software: Diagnose and resolve technical issues for employees, including printer malfunctions, network connectivity, and application errors.
- Help Desk Support: Manage and respond to incoming support tickets and phone calls in a timely and professional manner.
- System Deployment: Assist in the setup, configuration, and installation of new workstations and peripherals for new hires.
- Network Maintenance: Monitor network performance and perform routine maintenance to ensure system stability.
- User Training: Educate staff on best practices for computer security, software usage, and data privacy.
- Asset Management: Maintain accurate inventory records of all IT equipment and software licenses.
Qualifications
- Education: High school diploma or GED required; Associate degree in Information Technology, Computer Science, or related field is a strong plus.
- Technical Knowledge: Basic understanding of Microsoft Windows and Office Suite; familiarity with networking concepts is preferred.
- Communication Skills: Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Problem Solving: Strong analytical skills and a logical approach to troubleshooting technical issues.
- Customer Service: A customer-centric attitude and the ability to work well in a team environment.