Job Description
Are you ready to launch a rewarding career in the fast-paced world of technology? Apex Digital Systems is looking for a motivated Entry Level IT Support Specialist to join our innovative team in Chicago, Illinois. We are committed to nurturing talent and providing a supportive environment for professionals ready to grow.
As a member of our support team, you will be the first point of contact for our clients, ensuring seamless technology operations and exceptional user experiences. This is a fantastic opportunity to gain hands-on experience with cutting-edge systems while building a solid foundation for your future in IT.
Responsibilities
- Provide technical assistance and troubleshooting for hardware, software, and network issues via phone, email, and in-person support.
- Manage and respond to help desk tickets in a timely and professional manner using our ticketing system.
- Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and mobile devices.
- Collaborate with senior IT staff to identify system trends and improve overall service delivery.
- Document all technical procedures and user interactions to maintain accurate records.
- Conduct basic training for end-users on software applications and security best practices.
Qualifications
- High school diploma or equivalent (Bachelor’s degree in Computer Science or related field is a plus).
- Basic understanding of computer hardware components, operating systems (Windows, macOS), and peripherals.
- Strong problem-solving skills and the ability to explain complex technical concepts to non-technical users.
- Excellent communication skills, both written and verbal.
- Ability to work independently as well as part of a collaborative team environment.
- Reliable internet connection and a quiet workspace are required.